Technical Solutions Manager

Claude & Claude Code

Claude Code is an important part of our technical workflow, and we actively use it to build client projects. You should already be comfortable with Claude and Claude Code and understand how to use them for development, integrations, debugging, research, and technical problem-solving

We want someone who can use AI effectively while still understanding and taking ownership of the underlying technical solution.

APIs, MCP & Integrations
• REST APIs
• Webhooks
• JSON
• API authentication and OAuth
• API documentation
• Data mapping
• MCP integrations and servers
• Troubleshooting integrations

You don't need to memorize every API. You should be able to read documentation, understand how systems
communicate, and figure out how to connect them.

CRM & Automation
A large part of our work involves building and connecting CRM systems for law firms. You should understand:
• Pipelines and opportunities
• Custom fields and tags
• Workflows and automations
• Forms and calendars
• Email/SMS follow-up
• Lead routing
• Reporting and attribution
• CRM integrations and data synchronization
Experience with GoHighLevel is highly valuable. Familiarity with legal platforms such as Clio, MyCase, Filevine, CASEpeer, Actionstep, or LEAP is a strong advantage.

Experience with Zapier, Make, n8n, or similar automation platforms is also valuable.

Client Projects
You'll work on projects such as:
• CRM implementations
• Lead and intake systems
• AI-powered workflows and agents
• API and MCP integrations
• Automated follow-up systems
• Dashboards and reporting
• Scheduling and communication workflows
• Custom internal tools
• Third-party software integrations

Our clients use different technology stacks, so being adaptable and comfortable learning new platforms is important.

Supporting the CX Team
You'll also be a technical resource for our Client Experience team.

That means helping troubleshoot technical issues, explaining how client systems work, documenting implementations, supporting technical portions of client calls when needed, and helping the team become more capable with Claude, Claude Code, and the systems we build.

The goal is to make technical knowledge accessible across the team rather than keeping it siloed.

We're looking for a Technical Solutions Manager who is technically strong, curious, and comfortable figuring things out.

You'll help design, build, troubleshoot, and improve technical systems for My Legal Academy and our law firm clients. You'll also work closely with our Client Experience (CX) team to help them understand and successfully use the systems we build.

You don't need to have worked with every platform in our tech stack. You do need a strong understanding of how modern systems connect and the ability to quickly learn what you don't know

My Legal Academy is an AI-forward company, so staying current with AI is part of this role.
You should be excited to experiment with new capabilities across Claude Code, MCP, AI agents, automation, and
other emerging AI technologies and identify practical ways to use them in our systems.
AI should make you faster and more capable, but you still own the quality of what gets built.

What Success Looks Like
Our technical systems work reliably and solve real client problems.
Our CX team understands and can confidently work with what we build.
Our implementations are organized, documented, and maintainable.
And as AI technology evolves, you help My Legal Academy continuously find better and smarter ways to build